What Is the Lyft On-Time Pickup Promise
The Lyft on-time pickup promise is a guarantee that your driver will arrive within a stated pickup window. If the driver is late, riders may qualify for a refund or credit, depending on the delay and location.
How the Pickup Window Works
When you request a ride, Lyft shows an estimated pickup window based on driver availability and traffic. The driver is expected to arrive within that window. If they do not, the app may offer compensation according to Lyft's policies.
What to Do If Your Driver Is Late
If your driver is late, open the Lyft app and check for any on-screen notification about a refund or credit. You can also contact Lyft support through the app for help. For more details, visit Lyft's official help page at https://www.lyft.com/support.
